Terms & Conditions

Seven-Day Return Guarantee

​Unless otherwise specified, you may return any equipment purchased at East End Hi-Fi within 30 days, provided that the item is in new condition with blank warranty cards, all boxes and packing, manuals and original sales receipt, for a FULL REFUND OF THE PURCHASE PRICE. Vacuum tubes and other accessories CANNOT be returned.

One Year Trade-Up Policy

​Loudspeaker systems, integrated amplifiers, preamps, power amps, receivers, and turntables purchased new at East End Hi-Fi may be traded in for like items, costing at least twice as much as the original unit. 100% of the original price may be applied as long as the unit retains original packing, boxes, instructions and proof of purchase. The unit traded in must be in excellent working order and without cosmetic defects. This policy excludes digital and phono cartridges.

Equipment Loaned for Home Trial Use

East End Hi-Fi may, at its sole discretion, loan certain demo equipment to customers for limited home use. There may be a per diem charge for the use of such equipment that will be credited towards the purchase of equipment from East End Hi-Fi. The customer assumes full responsibility for returning the equipment in good working order and without damage, within the agreed time period.